Shipping Policy 🐾
Here's everything you need to know about how and when your DierenDroom order arrives.
Order Processing
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a tracking link once it ships.
Delivery Times
Estimated delivery times after processing:
- Netherlands: 2–4 business days
- Belgium: 3–5 business days
Please note these are estimates, not guarantees. Delivery times can vary due to carrier delays or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on your destination. Enjoy free shipping on all orders over €50.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can track your delivery anytime on our Track Order page. Please allow a little time for tracking information to become active after you receive it.
Wrong Address or Failed Delivery
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment.
Lost or Delayed Packages
If your order hasn't arrived within the estimated window, contact us at dierendroomnl@gmail.com and we'll help track it down.
Questions?
Reach out anytime via our Contact page. 🐾