FAQs

Frequently Asked Questions 🐾

Everything you need to know about ordering from DierenDroom. Still have a question? Contact us — a real person will get back to you.

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery is 3–7 business days within the Netherlands and Belgium. You'll receive a tracking number by email as soon as your order ships.

Do you ship to my country?
We currently ship within the Netherlands and Belgium. If you're not sure whether we deliver to you, just reach out before ordering.

How much does shipping cost?
Shipping is calculated at checkout based on your location. Enjoy free shipping on all orders over €50.

How do I track my order?
Once your order ships, we'll email you a tracking link. You can also use our Track Order page anytime.

Returns & Refunds

What's your return policy?
If you're not happy with your order, you can return it within 100 days of delivery. See our full Return Policy for details.

My item arrived damaged or faulty — what do I do?
We're sorry about that! Email us at dierendroomnl@gmail.com with your order number and a photo, and we'll make it right with a replacement or refund.

Products

Are your products safe for both cats and dogs?
Many of our products work for both — each product page tells you exactly which pets it's designed for. If you're unsure, just ask.

I have a question about a specific product.
Happy to help! Reach out via our Contact page and we'll point you in the right direction.

Orders & Payment

What payment methods do you accept?
We accept the payment methods shown at checkout, including major credit and debit cards. All payments are processed securely.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to help.